Flow Smart SuiteReception

Every call answered, even the ones you can't take.

A receptionist on your business line who answers in your name, takes the booking or the message, and texts you who rang and why. Live in a minute. Free for seven days.

  • Answers calls you miss, or every call, your choice
  • Knows your services, hours and prices from your website
  • Texts the caller a confirmation and texts you the details
  • Every call recorded and written up in your portal
Talk to her now: 07861 932638She's answering for Harbour Street Dental, a practice we made up. Ask for an appointment, ask about parking, try to catch her out.
From £60a month plus VAT. No contract. Three plans below.

Start your 7-day trial

Your number is ready the moment you finish. Nothing is charged for seven days.

Plan:
Garages get our Garage Page line instead: it looks up the registration as the caller speaks and knows when the MOT is due. See Garage Page.

Card details are taken on the next page and not charged until day 8. Cancel from your portal in one click before then. Change plan any time.

What a caller hears.

This is a real pattern from the line: a new customer, a Tuesday afternoon, the owner up a ladder. The receptionist uses your name, your hours and your way of doing things.

Incoming call to Ashdown Plumbing, 2:14pm
Sophie

Ashdown Plumbing, Sophie speaking. How can I help?

Caller

Hi, my boiler's lost pressure again and the heating's gone off. Can someone come out?

Sophie

Sorry to hear that, let's get it sorted. Can I take your name and the postcode?

Caller

Dan Reeve, OX9 3HL.

Sophie

Thanks Dan. Mark's out on jobs this afternoon, so he'll ring you back within the hour to arrange a visit. Is this the best number for you?

Caller

Yes, that's fine.

Sophie

Done. I'll text you a note of that now, and Mark will be in touch shortly.

Mark gets this text 20 seconds later
New job: Dan Reeve, 07… , OX9 3HL. Boiler lost pressure, no heating, wants a visit. Ring back within the hour promised. Listen: flowsmart.link/c/8k2

Six voices to choose from. Or your own.

Pick the one that suits the business in your portal; she keeps the voice on every call. On Phone Plus you can record a minute of yourself and she answers in your voice.

Live in a minute. Working for you in ten.

  1. Sign up and get your number

    Tell us the business name and your website. You get a UK mobile number straight away and she starts reading your site.

  2. Ring it and listen

    Call your new number from your mobile. If she gets something wrong, fix it in your portal in plain English. No scripts, no training.

  3. Forward the calls you can't take

    Set your business phone to divert on no answer, or divert everything. The portal shows the exact code for your handset. Switch it off any time.

What she handles on every call

New customersTakes what they need, when suits, and their number. Books the first step the way you do it.
Existing customersReschedules, cancellations, "is my order ready", "what time do you close".
Urgent callsKnows what counts as urgent for your trade and gets you a text straight away.
Questions and pricesAnswers from your website and your notes. If she doesn't know, she says the team will ring back; she never makes it up.
After the callTexts the caller a confirmation from your number. Texts and emails you who rang and what they need.
Out of hoursAnswers the same way at 9pm, tells the caller when you're open, and takes the message.

Three plans. Start on any of them, seven days free.

Every plan has your own UK mobile number, calls recorded and written up, caller confirmation texts, owner alerts and the portal. Move up or down from your portal; the change is prorated.

Phone

£60a month + VAT
  • 300 minutes included, then 20p a minute
  • One number, English
  • Six voices to choose from
  • Diary booking add-on, £15 a month
Start the 7-day trial

Phone Plus

£95a month + VAT
  • 750 minutes included, then 15p a minute
  • Two numbers; answers in the caller's language
  • Puts urgent calls straight through to your mobile
  • Your own cloned voice
  • Diary booking included
Start on Phone Plus

Front Desk

£199a month + VAT
  • 1,500 minutes included, then 12p a minute
  • Everything in Phone Plus, three numbers
  • The same receptionist on your website chat and WhatsApp
  • Set up with you on a call, including your booking system
Book a set-up call

Diary booking. Connect Google Calendar or Microsoft 365 in your portal and she checks what's free and books the slot there and then, instead of taking a request for the team to confirm. Apple Calendar follows shortly. Salon, clinic and garage booking systems are set up with you on a Front Desk call.

Questions people ask before signing up

Do I have to change my phone number?
No. Keep your number. You divert calls to the new one when you want her to answer, and stop diverting when you don't.
Can she book into my diary?
Yes, with Google Calendar or Microsoft 365: £15 a month on Phone, included on Phone Plus. She checks what's free and books it during the call. Without it, she takes the request and you confirm it.
What if she can't answer something?
She says the team will ring back and takes the details. She is told never to guess prices, medical questions or anything not on your site or in your notes.
Does she sound like a robot?
Ring 07861 932638 now and judge for yourself. Most callers don't ask.
What happens after the seven days?
Your card is charged the plan price plus VAT and the line carries on. Cancel in your portal before then and nothing is charged.
Is it my data?
Yes. Recordings and transcripts sit in your portal, you can delete them, and we never use your calls to train anything.